RushOne Market
Frequently Asked Questions
Answers to the questions we hear most. Still stuck? Contact our support team.
How long does order processing take?
Processing times may vary by product and fulfillment source. You'll receive an email confirmation when your order is received and again when it ships. See our Shipping page for details.
How long will delivery take?
Estimated delivery times vary by product, destination, fulfillment source, and carrier. Any available estimate is shown during the ordering process. Full details are on our Shipping page.
How much does shipping cost?
Shipping costs may vary depending on the product, supplier, destination, and available shipping method. Any applicable shipping charges are shown during the ordering and checkout process when available.
How do I track my order?
As soon as your order ships, we email a shipment notification with a carrier tracking link. You can also review shipment status any time on our Order Tracking page.
Can I change or cancel my order?
Because orders can begin processing quickly, we can only make changes or cancel before an order ships. Contact us as soon as possible at support@rushonemarket.com with your order number and we'll do our best to help. Changes and exchanges are subject to availability.
What is your return policy?
You can request a return within 30 days of delivery for unused items in their original condition and packaging. Please contact support@rushonemarket.com first to start a return. Full details, including exceptions, are on our Returns page.
When will I get my refund?
After we receive and inspect your returned item and it's approved, your refund is issued to your original payment method — typically within 5–10 business days after approval. Your bank or card issuer may take additional time to post it.
My item arrived damaged or I received the wrong item — what do I do?
Please contact support@rushonemarket.com promptly (within a few days of delivery) with your order number and photos where relevant, and we'll make it right. For incorrect or defective items, we cover the return. See our Returns page for more.
Are payments secure?
Yes. Checkout and payment processing are handled securely by our checkout provider. Your order total, shipping, and any applicable taxes are shown at checkout before you confirm. Learn more in our Privacy Policy.
Do I need an account to order?
Your customer account is hosted securely by Shopify. You can sign in from our Account page to view orders and manage your details. Order confirmations and shipment updates are always emailed to you as well.
How do I contact support?
Email us at support@rushonemarket.com or visit our Contact page. We're available Monday–Friday, 9:00 AM–5:00 PM ET and reply within 1–2 business days.